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	<title>Pinnacle Business Coaching, LLC &#187; Customer Service</title>
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	<link>http://seekthepeakcoaching.com</link>
	<description>Seek the Peak!</description>
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		<title>Recommended Reading on the Health Care Crisis</title>
		<link>http://seekthepeakcoaching.com/recommended-reading-on-the-health-care-crisis/</link>
		<comments>http://seekthepeakcoaching.com/recommended-reading-on-the-health-care-crisis/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 21:50:13 +0000</pubDate>
		<dc:creator>Derek Rowley</dc:creator>
				<category><![CDATA[Current Affairs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economics]]></category>
		<category><![CDATA[Family]]></category>
		<category><![CDATA[David Goldhill]]></category>
		<category><![CDATA[health care]]></category>
		<category><![CDATA[political]]></category>
		<category><![CDATA[The Atlantic]]></category>

		<guid isPermaLink="false">http://seekthepeakcoaching.com/?p=705</guid>
		<description><![CDATA[The current health care debate that is being engaged in across the country is so important because it impacts every person and every business in important ways.  While I am generally conservative in my political leanings (with libertarian smatterings &#8211; and even an occasional liberal thought), I won&#8217;t be using this blog to further any [...]]]></description>
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		<title>The Five Factors of Customer Loyalty</title>
		<link>http://seekthepeakcoaching.com/the-five-factors-of-customer-loyalty/</link>
		<comments>http://seekthepeakcoaching.com/the-five-factors-of-customer-loyalty/#comments</comments>
		<pubDate>Fri, 17 Jul 2009 00:53:33 +0000</pubDate>
		<dc:creator>Derek Rowley</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Net Promoter Score]]></category>
		<category><![CDATA[The Ultimate Question]]></category>

		<guid isPermaLink="false">http://seekthepeakcoaching.com/?p=651</guid>
		<description><![CDATA[One of the important trends in the realm of customer relations has been the transition away from focusing on Customer Satisfaction, and instead focusing on Customer Loyalty.  As a performance standard, &#8220;customer satisfaction&#8221; is a rather low bar.  We should have higher goals in business than to just meet our customers expectations.  Increasingly, businesses that [...]]]></description>
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