I came across a fascinating website the other day called TheCEOProject, which released a report last July that outlines the factors they discovered which makes exceptional CEO’s exceptional.  For the past 15 years, they have studied and worked with about 700 CEOs of fast growing, mid-sized companies with revenues between $15 million and $1.2 billion.  That experience has taught them the profound difference between run-of-the-mill chief executives and the peak performers. Read More→

• Business lessons from snow camping with Boy Scouts This weekend I spent Friday and Saturday in the company of 11 young men and 4 adult leaders on an overnight snow camping expedition in the mountains. This involves digging a cave in the middle of a snowfield, and spending the night in it.  For us, the temperature dropped to......
• The Five Factors of Customer Loyalty One of the important trends in the realm of customer relations has been the transition away from focusing on Customer Satisfaction, and instead focusing on Customer Loyalty.  As a performance standard, "customer satisfaction" is a rather low bar.  We should have higher goals in business than to just meet our......

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